Customer Testimonials
Excellent service and fast. Great customer service very informative Convey caring and compassionate services will you services again
Great work fast. I'll be a repeat customer for sure. Hopefully no more issues.
Don’t Understand Why You Don’t Put A Little Sticker In The Front Window To Show When Your Due For Another Oil Change? 🤷🏼♂️
all was great from guys in garage area to sale person the finalization of paper work.
All maintenance was performed and completed as requested. Great customer service from start to finish.
My right front tire went flat in my garage due to nail in the road on a Monday morning, January 3rd this new year, 2022. First thing I drove my 2014 silver ATS Cadillac over to Rizza in Tinley Park where I always get great service. Danielle O’Connor ordered me a set of Good Year tires, got me a ride home, and the very next morning on that Tuesday, Rizza came and picked me up, and took me there where my Cadillac was waiting for me with a brand new set of Good Year tires! Saved me money too, as Danielle ...
First time using service at Rizza Cadillac Buick GMC and was very pleased. I received a friendly greeting and Danielle was great. She quickly diagnosed the issue, worked with the warranty company, and promptly let me know the plan. I received a courtesy ride home while they changed my oil and inspected the car for any issues. I was informed that a part was needed and as a result I picked up my car after the oil change. When the part came in I received a text and call and my service was scheduled the next day. The service was ...
Nick B was awesome! We love our new Terrain! Highly recommended!!
Nick B was awesome! We love our new Terrain! Highly recommended!! Knowledgeable and friendly! A+++
Even though extra services were recommended & done I was still in and out extremely quick
Love coming there, always greeted by a friendly staff. Danielle in service is very pleasant. Waiting room very comfortable. Been going there for several years
Absolutely the best car dealership!!!! Will be buying all of our vehicles here from John O’Connell. Thanks again for the great service.
This dealership is most efficient and the staff are very professional. The service team our a no nonsense group of people. The service Rep. Danielle O'Connor is one in a million. She looks out for the customers and makes our visit pleasurable.
Friendly service. No waiting for check in. The wait time during my oil change reasonably short.
If you hopping for a miracle this your last chance this the best spot to go to
I brought in my car for a recall. Setting the appointment was excellent and the service was excellent. I also got a discount on the oil change that I needed. The Service Department, as always, was on point! Great job!
We drove 3 and a half hours to go to this dealership. We could not have asked for anything more, these people are top-notch people. This place was clean, people were friendly and helpful. John O'Connell Was our salesman and we could not have picked a more perfect person to work with. We went in to buy a Yukon AT4, left with the Yukon, and purchased another car from them. We have found a car guy and dealership that will always have our business.
On Friday I contacted Rizza GMC by email. I wanted John O'Connell as my sales rep. ( you had a choice from the website we used) I was contacted back within 10 minutes. I spoke with John and let him know what we were looking for. We were able to speak on the phone and text back and forth. On Saturday we drove from Michigan to Tinly park to purchase our new Yukon At4. Every single person was nice, friendly, outgoing and professional. This place was immaculate, looked great and nicely set up. We were so impressed by how well we ...
I've been Rizza customer for over 25yrs the service I get is always Excellent & Professional Either purchasing a car or truck , Service department go beyond to service customer Needs in a timely manner, Respectful & Professional my Favorite is John Holms !! Service Department
Friendly and helpful. Quality work. Convenient, Clean, and Conscientious. I trust their work and don't hesitate to use their services.
Very clean, and very courteous service team (Danielle) was very informative and offered a courtesy car.
They always. Take excellent care of my service needs. Johnny Howard is a pleasure to work with.
Professional friendly staff. service was exceptional the service guys and detail guy really takes care of the customers. A very great experience .
I love this dealer and everyone I have come in contact with. The service is great and everything is always explained before and after. I feel safe with every job completed. I drive a lot taking my children to school and sports events. I have to be able to depend that I have received the best service.
Service personnel (Danielle) is always thorough, efficient and pleasant to work with bringing the car in for service.
Great service department. Friendly and helpful. Oil change was one time free and they washed my Envision, BEAUTIFUL
The work on my car was fine but the cost is too expensive. Oil change is $80! Every time I go to have my car service, Cadillac finds something else wrong with my car and costs increases.
We purchased a 2022 GMC Yukon recently. The vehicle was an inbound unit, the dealerships communication and follow-up was excellent during the time we waited for the vehicle to arrive. We had an excellent experience from start to finish. Thank you to the Rizza team!
The service department is great. I travel a distance for the accurate and speedy service.
Staff was friendly and professional, stayed with it until they identified the problem. I appreciated their kindness.
Stat is always very friendly and attentive. She checked in on me a couple of times and went above and beyond offering me her personal snacks because I am a diabetic and I had a bit of a wait.
Exceptional service sales and financing, please acknowledge Chris Dargan for his over the top salesmanship and professionalism. Very enjoyable opportunity to work with him directly and your financing department. Thank you kindly.
Danielle in customer service was great , she contacted the warrantee company to wave our deductible since we already had the truck in for the same problem earlier in the year.
Jim was friendly, service was great and my truck is back running great. Always great customer service from this location.
They very courteous and well knowledgeable ba little pricey but over all very quick with your vehicle.
I appreciate the salesperson Dan. who is very attentive to my customer needs!!! Rizza vehicle appears fair and the service is great. I will recommend this dealership in the future!!!
Great job. Danielle does an excellent job and is a real people person. Always polite.
Excellent customer service. Very efficient in the way they handle their customers. Very easy to get service taken care of
The detail that is done to my car.
Very friendly and customer oriented! Best in class when it comes to customer service and making people feel welcome!
I appreciate Candace for taking the call and getting me an appointment in at such a short notice and Jim in the service department for getting me getting me in and out in a timely manner. Great customer service.
Yes, I was very pleased with the service I received and would recommend to anyone
Jason, on the sales team, is absolutely fantastic, conscientious and reliable. He helped coordinate with the service department when I had an engine issue. Rodney, the service manager for pre-owned vehicles, handled my issue and was very prompt and responsive. I'm glad I purchased my Cadillac from Rizza.
Great customer service! Picked up us at the airport and got us on the road quickly.
I’m so pleased to have my XT4 serviced here at Rizza-they are friendly,professional and though. Becky and staff are awesome to work with. Her knowledge and promptness is impressive. I did not have much of a wait-so far it’s a great choice for me 🙂
Even though I purchased my used Cadillac XT5 at another dealer Danielle made me feel like a long time customer. She reviewed the service records for my vehicle and recommended some services that I had not thought of or hadn't been done by the previous owner. I look forward to continuing to using Rizza Cadillac for maintenance of my vehicle going forward! Excellent customer services. People like this make the difference!
Jim and John at Service were wonderful to work with!!! Thank you to everyone at Rizza Buick!
This was 2nd visit within a month. The 1st visit was for an oil change and they found my radiator was leaking. Made an appointment and brought it back. Danielle was extremely helpful both times. I also decided to get new tires and they did a cost match I found that their drop off/pick up service to be a great benefit
In one word, excellent. The best dealership I've ever visited. This dealership offer quality in customer service to sales. Thank you Rizza!!
Danielle is always a pleasure to meet at the door and takes the time to explain everything perfectly!
Staff was friendly and got my car serviced promptly with no hassles. Answered all my questions and I didn’t feel rushed.
Very friendly and knowledgeable service coordinator, arranged for a driver to pick me up at my residence when service was completed. Free coffee in waiting room was excellent
Fast and through service.
I love how Danielle is honest it makes me feel better about my service when I leave my car
Extremely impressed by all the reminders and friendliness of staff, especially Johnny Howard.
Checked in, waiting area was warm, water, coffee was available. Access to a television. Excellent service.
Great people to work with. Very helpful, low pressure group.
Danielle always gets the job done!
Very nice, helpful.
John Howard is always friendly, courteous helpful and knows his Vehicles
Fantastic service Danielle O’Connor is absolutely the best service agent we have ever had! We are Cadillac owners since 1997 still have our 97 Eldorado Caddy!! Thanks for all the quick services for our 2020 XT6.
Great dealership. Rizza Cadillac is the only dealer I will go to for service and purchase
I feel like my car is well taken car of when I leave Rizza Service.
Good morning I had a great Experiment very good customer service my car running well
Long wait to check in
I came in for a recall repair. Everything went as explained. Upsells were offered but not pushed. The car was done early and even washed before I got it. Very nice experience.
Very good customer service. People are very helpful and friendly. Got everything done by promised time
Mrs. Danielle O’Connor smiles and cares about her customers! She gave me encouraging words when my mother died. She brightened my day. God bless her!
Nick Beauchamp and Kenny were awesome! Highly recommended. Thanks!! A++++
My service advisor was thorough and professional - such a pleasant experience.
Nick Great guy to deal with very helpful and friendly, thank you for your business
Great service, comfortable & clean waiting area and very professional!
Salesman Mark Hoover is the best and will bend over backwards for you. He makes baying a vehicle easy
They did a great job and my oil change was done quickly. The waiting area was very nice too.
I always receive good service at Rizza Cadillac.
They give you the best possible rates and oil changes are in and right out.
We purchased our 2021 GMC Yukon At-4 from another dealership in Indiana. However after hearing about the service department at your location we decided to do our first oil change there. After some time unfortunately there was a problem with our lifters at only “8000” miles 😡 which was no fault to your dealership, it was a mechanical assembly failure 😞. Once again we returned to your dealership for repair and replacement of the parts. Your Service Staff was outstanding and was able to secure a rental car for our family. After the parts finally arrived your mechanics repaired the engine quickly and efficiently , ...
John is always helpful and very informative. He pays special attention to detail. He listens to customers and provides great feedback. He makes it a great customer service experience at Rizza.
Everyone was courteous and all questions answered. The repairs were done within the time frame I was told. Would recommend your service department.
In and out on time...clean facility...nice people..cant ask for better service. First timer.
Nick was very personable and helpful throughout the entire process. He explained everything in simple terms and gave estimates as asked. He showed us the one car my wife had been saying that she had wanted, it ended up being her Christmas present
Jay Bakr was friendly, professional and he seemed to be well liked and respected by his employees. Kinda like a family, it’s good to see that we still have that in this crazy world we are living in. To many people are rush, rush, rush, and it’s nice that they are willing to sit and talk and take time with the customers.
John O’Connell was a truly a pleasure to do business with. He took all the necessary time needed to go over the vehicle and even told us to call him to stop back in to go over things again, there is so much on the vehicle you need to go over it more than once. He never rushed us, never once took advantage of us. We truly appreciate the way he conducted himself. Introduced us to the different areas of the dealership and the personnel there. This was our first true high end luxury vehicle and we are looking ...
They were knowledgeable and responsive. Everyone we worked with was friendly, honest and down to earth. We had a great experience with our purchase.
It was difficult to find a new car in the summer of 2021 due to chip shortages and plant shutdowns. We were fortunate enough to find exactly what we were looking for at Rizza Cadillac Buick GMC. Mark the salesman was able to get us a good price on a GMC Acadia Denali. The finance department was professional and courteous. The cashier Dianne is a real sweetheart to work with. I had my my first free service visit with them and John and his team were wonderful. Sometimes going to a dealer service department can be like getting a root canal ...
Rizza Cadillac has been my go to whenever or wherever l need them. Rizza keeps my vehicle in tip top condition and always has a solution for my problems. Ms Becky is one of the best BECAUSE she puts up with me. Thank you MRS BECKY. And she gets me rides to and from MACY'S.
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