Being at Rizza for the first time was a great experience. Marty, our salesman, was awesome and got us to the vehicle we wanted right away. Awesome customer service and a cooperative system to find the car we wanted.
Chris and the whole crew at the dealer were awesome and very helpful and knew how to answer every question I had about the vehicle. Chris is truly the best in the Midwest
First walked in and noticed it was super clean and smelled so nice. Even where you pull up the cars in the service station was so nice. I told the receptionist my truck leaks and I would hate to mess up the floors. She said oh don’t worry about it it’s fine. I was there for an airbag recall and she told me it would be about an hour and a half. Sure enough it was. She knew I needed to have my truck back to pick up my kids from school in Lockport/Homer Glen. Over all ...
My service guy John Howard was awesome, very good @ communication about my vehicle. Was delighted with the service.. Thank you John
There are several strong attributes about Rizza. One being the service department service personnel (Becky) and a few of their Salesmen on the Buick (Mark Holland) and Cadillac (Jay)sides are a pleasure to work with.
John Howard is wonderful to work with! Very friendly, knowledgeable and gives outstanding customer service!
Michael Lorenzo and financing did a great job the second time we bought a car with him and he's always been very pleasant her car salesman did a great job very attentive and took care of all the little problems we may have had
I came in for recalls and oil change and John Howard took care of me.
All good, all good, all good, all good, all good, all good and all good
John did a great job from start to finish. He explained everything to me during intake as well as when he called with an update. Great service!! Thanks, John!
Went for a recall replacement. Appointment was scheduled in reasonable time, time was held, and it was completed when they said it would be.
Customer care was truly personalized. We satba talked about what I wanted and needed before even trying to show me a vehicle.
Jim Monahan's concern and service was excellent. He cares about your individual needs and goes out of his way to service his customers.
I came in to make an appointment and get an estimate for some work and because it was a recall they took care of me right away so I wouldn't have to drive home and come back. I appreciate them thinking about my time and mileage.
Everyone was nice and helpful and the waiting room is nice and comfortable i would recommend them for service..
I went to the dealership looking for one car in particular and Dan Choi was very attentive and helpful throughout the whole process. I ended up buying the car I went for!
clean organized business.
Friendly place. salesman Mark Hoover was knowledgeable and was patient with us showing all the bells and whistle on the new vehicle we purchased. Thank you so much.
Larry was wonderful to work with and made my car buying experience easy and listened to my needs and budget. I would recommend Larry to anyone searching for a new or used car. Ken the manager was fantastic and a great guy.
They were very kind and handled my issues right away. Had my car since 2017 and never have I had any problems with this service.
Becky in service did a great job lining up the appointment for my truck and getting everything taken care of
No pressure sales. Coach is an awesome salesperson.
They do excellent work I enjoyed customer service they take real good care of me every time I come in for service and they always called me to let me know exactly what’s going on with my vehicle one of the better Cadillac dealerships I have been to.
Great professional service, reasonable prices and convenient service scheduling. Keep it 100. Your loyal customer👍🏾
Great experience, hubby and I went looking left with a beautiful 2019 Lincoln for hubby. Fast service, great customer service.
I expected the car to be washed better. Bugs on the front, inside not vacuumed nor glass cleaned. Disappointing.
Great service .. Everyone was polite and friendly.. Got a great deal and looking forward to more visits
The people at Rizza are great to deal with. I set up a appointment, and I'm in and out with a free car wash.
One negative observation. I arrived at 7:23 AM for a 7:40 AM appointment. The garage door was partially elevated. I waited a minute or so, then exited my automobile and walked into the facility and told three people that I was there for a 7:40 AM appt. I was informed that they did not open until 7:30 AM then walked back to my and waited until the door was opened at 7:30 AM. After the door was opened and after I drove in, all went smoothly. My complaint: Where is civility, common courtesy, customer appreciation? If my schedule were not tight for the week, I ...
They were professional, kind, and they were very courteous. Professional clean on the outside of my car. The gentleman at desk was very professional,kind and very courteous. The overall services were excellent.
Excellent Dealer Excellent Service --Larry Papp is Knowledgeable ,informative and a pleasure to deal with . I would gladly refer him .
the service was quick and clean
Timely service and comfortable waiting area. Excellent service and friendly staff. Good feedback and excellent service consultant.
John Howard the service Director always take good care of me whenever I go to Rizza. John treats you like family! The job was completed timely and they always arrange for courtesy transportation. The transporters are extremely personable as well.
This was some of the best customer service I’ve gotten with cars! John was very clear and understanding. This experience made me feel so comfortable to come back to get services done or even buy a new car. John is the best!
Staff is excellent, informative without being pushy! Love the text option and update calls. Very professional!
Fast check in, friendly staff.
John was very helpful throughout the service. I liked they had the ability to update the status of my vehicle via text. Thank you for the great service!
I bought my GMC Acadia in 2014 and it has been the best vehicle I’ve ever driven and the service is fantastic. I brought my vehicle in for some service as in an oil change a radiator flush and something loose in the front end and everything was taken care of same Day.
Customer service(Becky) Courteous…valet service guy (Ben) very friendly..overall very satisfied..recall part came in before expected
The service center is wonderful. Jim & John are personable and friendly. They make you feel like a valued customer. Mr. Banks is also great.
Great customer service
My. Experience this time was very good; thanks to Tomas. Rizza Cadillac to me is like doctor who knows your health history. I also most lost that trust due to Tony. I don't ever want to see his face again. I can't leave out Becky who was very gracious.
Jim Monahan is an excellent service representative. He kept me informed with what needed to be done and detailed any problems. Dennis Maloney
Iways well taken care of very professional and polite keeps me informed how everything is going highly recommend to my friends and family
Sarah Guzik in titles is the best worker u guys have, so helpful and friendly
Excellent customer relationships. Prompt responses to questions. Service personnel were very courteous. Polite explanations of what was wrong with my 2 cars
Always receive excellent service
Excellent customer service. Always a pleasure!
I always receive courteous and professional service when I bring my car to Rizza.
We are very satisfied with your service. Your appointment desk and follow-up calls and service is outstanding. Thank you for all you do for your customers. The Derk Deckinga Sr family
hi it is a great experience
The first thing I what to say is the customer service is spot on. From the beginning of making a service appointment to driving off the lot with a brand new car. I take my hat off to everyone that made my experience feel warm and welcome. Jason Barclay, my salesman that sold me a 2021 Cadillac CTS was outstanding and went above and beyond the call of duty. To the management and finance team incredible. From an oil change to an upgrade on another vehicle. Five hours of excellent service. Thank you, Martha McNeely.
Excellent service. Very friendly. Will have my car serviced there again. Happy it’s close to home.
They helped me choose the right vehicle for the intended purpose of towing a trailer.
Very friendly staff I was there for an oil change I only complaint is that the oil change took two hours I did have an appointment I’m always happy to see John Howard at my dealership in Tinley Park
Jay & Brandon gave good services first time buying Cadillac I love it. It's was also good to meet the big boss.
John Howard handled everything very well
Always received prompt friendly and great service.
Excellent customer service.
SERVICE REP JOHN HOWARD IS JUST AMAZING..HE IS JUST SO VERY PATIENT AND VERY HELPFUL IN MAKING ME AS A CUSTOMER FEEL COMFORTABLE !!
Excellent Service, friendly, not so pushy, took time to listen to us, let us take our time. Came back the next day ready to purchase our suv. Left happy and satisfied
Excellent Service, very tentative to OUR Need 😊 took two days but we all came to an agreement
My service rep was very informative about my what my vehicle needed called me and explained what my cost were
Great service! Everyone was professional.
This dealership was excellent their team was very friendly and professional. Plus the young man who sold me my new Buick Enclave was truly awesome Munir knew exactly what I wanted and made it happened. Thanks again my new found dealership Rizza Buick
I would have liked to had more information regarding the proper way to fill out the rebate form.
This is a great dealership i went in for service and came home with a new car the saleperson Nilly K was good and the manager was great thanks for all of your help Pastor Jessie W. Lee
My issue was quite unique! But they found it! That’s always a good thing!
Excellent service brought my truck in the morning for an oil change vehicle was inspected top to bottom out in a couple hours to enjoy the rest of my Day.
We were very happy with our service. They communicated with us every step of th way.
Great service and staff is friendly and prompt! Enjoy your staff helpfulnesses! Always a great experience
Ryan was awesome!! I love my new car!
I found the salesman Munir Nazer a pleasure to work with. However, I’m quite displeased with the Finance Manager, Bert Dutcher. In addition I found the car I purchased was over priced.
Becky in the service department was FANTASTIC! She kept us updated on our CT5 Thank you Becky!
I’ve leased several cars with Rizza and I’m happy with the service they give.
My recent purchase was the second purchase made from Rizza. It was a pleasant experience.
Great! Service Director made everything right!
From front to back they are awesome. Thanks!
great service felt good when i left.
My vehicle had a problem that was very difficult to find. Tony in service had the vehicle in and thought the issue was fixed…it was not and they took the vehicle back and set up a loaner for me. Thy assured me that the issue would be resolved, and set my concerns at ease
Great service! Super quick and explained everything I needed done. Price was a bit high but they gave me a small discount which was very much appreciated. Thank you!
Great job! I love the drop off service, once they got done serving my vehicle & drop off to my job.
Was so happy to know how great this dealership is; after buying a new / used car from another place and getting no where! Your service was prompt, friendly and excellent! I will be coming back I’m sure!
Tony was a great service advisor. He kept me posted about the repairs. Very impressive.
The customer service by the service advisors is always top notch! It is what makes us come back.
Great patience from my service advisor John Howard
John did an excellent job with keeping me updated on my car and was very polite and everything is running great and he went above and beyond to get me my car back keep up the great work that you do it’s awesome
Very professional and friendly from check in to pick up. Very satisfied with my service
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