Customer Testimonials

If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the ‘We Owe’. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I ... Read More

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DealerRater - Jun 10, 2025

If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the ‘We Owe’. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn’t put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership’s parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn’t sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven’t heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase.

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I strongly advise against this dealership because of the way the general manager, Jim Allegretti, treats customers. I visited the dealership on June 5, 2025, with my mom to look at a 2017 Colorado Z71 listed for $25,450. I had done my research and felt the price was fair enough for a test drive. The saleswoman who helped us, who I believe was named Bree but I could be wrong, was friendly, professional, and made the process quick and easy. Unfortunately, the vehicle did not match the photos online: Multiple paint chips Worn interior 6 to 7 inch tear in the driver's seat (not shown ... Read More

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DealerRater - Jun 9, 2025

I strongly advise against this dealership because of the way the general manager, Jim Allegretti, treats customers. I visited the dealership on June 5, 2025, with my mom to look at a 2017 Colorado Z71 listed for $25,450. I had done my research and felt the price was fair enough for a test drive. The saleswoman who helped us, who I believe was named Bree but I could be wrong, was friendly, professional, and made the process quick and easy. Unfortunately, the vehicle did not match the photos online: Multiple paint chips Worn interior 6 to 7 inch tear in the driver's seat (not shown in photos) After seeing it in person, I mentally lowered the price I was willing to pay. Strangely, the dealership has since raised the listed price to $25,950. When we returned, we began discussing numbers, and I offered $22,500 out the door to start the negotiation. That is when Jim Allegretti came out. He introduced himself by speaking loudly and quickly, telling me how important he is and how he does not usually leave his office, which is apparently in another building. I repeated my offer, and he launched into a long speech about how the truck was already $6,000 below market value. This was not true considering the vehicle's condition and the mileage. He also said that trucks like this rarely come around, which was also not accurate, and generally avoided discussing price in a meaningful way. He did not counter my offer at all. He simply repeated the listed price, which is fine, but I was not interested at that amount. Things got worse when he told me the dealership could not go any lower because, in his words, the dealership is broke. He actually said that. He also blamed Governor J.B. Pritzker for not giving them enough incentives, which was somehow his explanation for why they could not lower the price of a used truck. He continued with another long-winded explanation, and when he finally asked if they could earn my business today, I told him no. He gave me a look of disgust, turned to walk away, and only shook my hand after I extended it first. As we were backing out of the lot, Jim ran up to the car and flagged us down to talk again. He asked what it would take to make the deal happen. I repeated my original offer, even though I had already made up my mind not to do business with them. His best response was to take off $500. I told him that just like his dealership, I am broke too, and we left. After this experience, I read more reviews and was honestly surprised to see how many people have had similar issues. Jim Allegretti has a long list of complaints against him, and I am genuinely surprised this family of dealerships continues to keep him in charge. Based on how I was treated and what I have seen others report, I would strongly encourage anyone to look elsewhere.

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Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if ... Read More

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DealerRater - Jun 7, 2025

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership.

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Mary Lamarca Aguilar is the best! She is new to the dealership but has 17 years experience. No high pressure tactics. Was in and out with a new car in 2 hours!

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Good Fast service in and out. Went to dealership for and oil change on my 2021 Buick came out with a brand new 2025 Buick Envision. this was due to the nicest, no pressure sales person , Mr. Kerry Washburn. Thank you Kerry for your help and also thank you for continuing to check on me and the car to make sure we are doing ok. Best wishes to you Kerry. I will make sure I stop by to say hi on my next maintenance service appointment.

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Purchased a 2020 Chevy Blazer with a CPO warranty nine days later I couldn’t go in reverse they gave me a loaner car for a couple of weeks and told me that they flushed the trans which would not fix the problem (waste of time) and gave it back. A couple of weeks later it happened again and this time they didn’t find “anything wrong” with my Blazer. I took it to Currie Motors in Forest Park where they said it was something wrong with the trans. Now Rizza states I don’t have a warranty after countless times ... Read More

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DealerRater - May 7, 2025

Purchased a 2020 Chevy Blazer with a CPO warranty nine days later I couldn’t go in reverse they gave me a loaner car for a couple of weeks and told me that they flushed the trans which would not fix the problem (waste of time) and gave it back. A couple of weeks later it happened again and this time they didn’t find “anything wrong” with my Blazer. I took it to Currie Motors in Forest Park where they said it was something wrong with the trans. Now Rizza states I don’t have a warranty after countless times I bought my car for service. Finance guy wrote up the contract as an “as is” purchase which was not the case when I bought it so, please watch out they will talk and talk and have you signing some xx you didn’t agree on. Greg and Josh are very unprofessional Greg P. acts as if he’s going to help but he’s the one that sold me the lemon of a car. Greg was so scared to lose his job for standing up for what’s right when he knew I paid for a warranty, and Josh the used car manager, is worse he doesn’t have the decency to return your call NEVER. How don’t I have a warranty and they gave me a loaner and looked at my Blazer four different times but when it was time to fix it, they pulled the ole I can’t help you play. Rizza is about selling cars by any means necessary and don’t care about the consumer at all. PLEASE NEVER BUY FROM THEM THEY ARE SCAMMERS !!!!

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Great friendly service ! Very knowledgeable answered all questions Made my decision easier in picking out my new vehicle

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Ryan Clark was our sales consultant at Rizza Cadillac. It was pleasure dealing with him, there was no pressure, went out of his way to put us in the right vehicle.

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This dealership is the real deal. Their whole team is professional, welcoming, and more than willing to help customers walk away with a smile and a new vehicle. Our salesman, Larry Papp, was nothing but pleasant and even fun to do business with. He absolutely took care of us in ways he didn't have to in order to make the sale. He's been in this business for a long time, and it shows. The next time I am in the market for a new vehicle, I will be going straight here and finding Larry Papp. Thanks again, Larry!

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Had a great experience at the dealership. Larry Papp was great. He had the car ready for us to test drive. This is my first time buying a used car and he made the process easy. There is a minor post sale issue which I am sure it will get resolved soon. I will be back when I am ready to purchase my next car.

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Larry Papp made the car buying process easy. Very knowledgable. Explained everything in detail. Thank you so much Larry and everyone else who helped!

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A very Unprofessional Dealership! Their Sale's Manager was very Rude, Demeaning and Condescending. I wonder if I was a Younger Person (I am 74) if he would have treated me the same. I am Very Disappointed in the Treatment that I received. I have written this review so other's do not go thru the Trepidation that I was exposed to.

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Friendly, relaxed atmosphere. Easy to do business with! They were honest with their pricing and did not try to add extras to the vehicle.

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Excellent experience. Full transparency and competitive pricing. Carlos Gutierrez is the best Sales Specialist! I switched to the new Cadillac OPTIQ for my first electric vehicle after having six Mercedes. This electric car is the best I have driven after renting at least eight different makes and models. Rizza Cadillac was the best new car purchasing experience that I have ever had. At least half the time as other dealerships. No haggling, no pressure....they let the car and the pricing speak for itself. I recommend this dealership to anyone looking for a Cadillac.

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Paid $1400 for an antifreeze leak. Just to pay another $500 for the same leak.I was told an engine water outlet was the problem. We'll it wasn't in fact, it made the leak worse. Return less than 24hrs later told its the other outlet broke when I left, charged another $500 to replace the "other outlet. Just to get a receipt for a thermostat. The leak stop. I was scammed and lied to.

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I'm a returning customer for a reason - the place is great. The salesperson Larry Papp is extremely knowledgeable and took the time to explain everything I needed in a manner that was quick but also thorough. He made sure we were happy with every aspect of the vehicle and the purchasing process. The way he explained every step of the way made us feel like our time was valuable but also that we knew what each step of the process was for. He made sure to introduce us to the other staff members we were working with along ... Read More

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DealerRater - Jan 11, 2025

I'm a returning customer for a reason - the place is great. The salesperson Larry Papp is extremely knowledgeable and took the time to explain everything I needed in a manner that was quick but also thorough. He made sure we were happy with every aspect of the vehicle and the purchasing process. The way he explained every step of the way made us feel like our time was valuable but also that we knew what each step of the process was for. He made sure to introduce us to the other staff members we were working with along the way and each person thanked us for the business and really appreciated us. Also, the car is beautiful and we're happy with the purchase (again).

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Larry was very knowledgeable of the car, easy going, and made the experience great! Good atmosphere and people.

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Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars.

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In my 70 years on this planet, this is the worst car dealership I have ever leased a new car from. They lie, especially the sales manager. They deliver a vehicle that is not even clean. This is a Cadillac dealership and this is the first Cadillac I have had. The car itself is good. I actually like it. I got screwed out of a free charger installation and stuck with a free charging service I can't use since there are none of them within 120 miles from me. I tend to trust people. I learned my lesson and lost faith ... Read More

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DealerRater - Nov 13, 2024

In my 70 years on this planet, this is the worst car dealership I have ever leased a new car from. They lie, especially the sales manager. They deliver a vehicle that is not even clean. This is a Cadillac dealership and this is the first Cadillac I have had. The car itself is good. I actually like it. I got screwed out of a free charger installation and stuck with a free charging service I can't use since there are none of them within 120 miles from me. I tend to trust people. I learned my lesson and lost faith in people. They lie extensively. They don't return your calls. I will never deal with them again and I don't think you should either.

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Want to take the time to thank Jay Bakr for his help in the resolution of an issue I had with my 2025 XT5. The customer care after the sale that Jay exhibited should be an example for the industry

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Kudos to this dealership! I would recommend Joe Rizza of Tinley park when buying a car. they went out of their way to find me the car, color and price I wanted. Thanks to Carlos and Anthony I have the car of my dreams. Their service department assisted me with a few things and were very helpful. Pat

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Rizza and Salesman Larry Papp were a pleasure to deal with even the finance department Made it simple and easy . Larry was a straight shooter not your typical shell game that a lot of dealerships are . I would highly recommend Larry Papp at Rizza .

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Thank you Larry Papp for making our car buying experience quick and painless. We stopped in thinking we wouldn't have time to complete a purchase but Larry helped make it happen while being respectful of our time.

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My daughter needed to return a lease and purchase a vehicle. Larry Papp took care of us quickly and efficiently. I've leased several vehicles and purchased my most recent vehicle from Larry Papp and Rizza and all my interactions with Rizza have been 5 star experiences.

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I would like to thank sales associate Marcin Gacek for doing a phenomenal customer service job. He was patient, professional and courteous. He knew my needs and fulfilled them with them with the assistance of Kenny. Matt in finance was truly a wonderful and courteous person as well. I truly will refer my friends to this dealership. Thanks again for all of your help. I am blessed to know that people still do really care.

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Ordered and bought a 2025 Cadillac XT5 from Rizza Cadillac. My wife and I cannot say enough about the outstanding experience we had at this store. Sales Manager Jay Bakr and sales representative Dan Choi were excellent to work with. The follow up after the sale by Jay and Dan illustrates their commitment to professionalism and customer satisfaction.

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Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service.

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Silver Lining in All of It When I found out my GMC Terrain was considered totaled, I was gutted. I bought my Terrain 6 years ago from Rizza and loved every bit of it. Coming back to Rizza, Larry took care of me and my family as we were reeling from the car accident. He is so kind, empathetic, and organic. Speaking with Larry while we were walking through my 2nd purchase of my next Terrain was the silver lining in all that my family had experienced. I am so grateful that Larry took the time to listen and be with ... Read More

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DealerRater - Sep 7, 2024

Silver Lining in All of It When I found out my GMC Terrain was considered totaled, I was gutted. I bought my Terrain 6 years ago from Rizza and loved every bit of it. Coming back to Rizza, Larry took care of me and my family as we were reeling from the car accident. He is so kind, empathetic, and organic. Speaking with Larry while we were walking through my 2nd purchase of my next Terrain was the silver lining in all that my family had experienced. I am so grateful that Larry took the time to listen and be with me and my family during this moment. My favorite part was that he was present every step of the way.

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Great customer service.

I had a wonderful experience dealing with Becky in the service department. She is good at her job. She made sure she checked out things that I mentioned and more on my vehicle. She’s a multitasker, but I did not feel neglected.

Sales service was great everything was done to explain my purchase and was in and out in record time

Becky could not have been more helpful and very personable

Though the fix took long Rizza - specifically John Howard - kept me informed and gave me a loaner. Customer service always helps mend the slowness at which parts sometimes move nowadays. Thanks, Rizza!!

Customer Service is second to none! Thanks Jim!

Always great service Didnt take off my coupon that they sent me to use..but what can you do

Service personnel and service was excellent, personal and timely.

Highly recommend. Very friendly and helpful staff. Great service department.

Great place! My experience was awesome, from the salesman to the manager to the fiance specialist.

The service was good...just maintenance that turned into something else so I had to leave my car overnight. I received a loaner...not in house cadillac, the writer says they don't have any anymore. The reason he gave me was ridiculous. So i received one from enterprise. What a nightmare...which I don't have a problem with, until. The first car (lumina)was making terrible knocking sounds so the porter said I should replace it. After about 30 minutes of waiting at enterprise, the service person took that car for a ride and said she didn't hear ... Read More

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Google - Aug 29, 2024

The service was good...just maintenance that turned into something else so I had to leave my car overnight. I received a loaner...not in house cadillac, the writer says they don't have any anymore. The reason he gave me was ridiculous. So i received one from enterprise. What a nightmare...which I don't have a problem with, until. The first car (lumina)was making terrible knocking sounds so the porter said I should replace it. After about 30 minutes of waiting at enterprise, the service person took that car for a ride and said she didn't hear anything. I said, I do and want a different car. She said we don't have another(gm) here, I'll have to do a search. 45 minutes later she says the car is coming from Mokena it'll be here shortly. It comes and it's a Spark...something I wouldn't feel safe driving. She insisted that was all they had. Upon picking up my car the next day I reported the incident to the writer and his response was, yeah we've had other complaints about enterprise. Yet, we as customers have no other choice. Then after picking up my car, one of the issues I was having still was not addressed. I called back and the writer said to schedule another appointment and tell them he said to give me an in house loaner. So they really do still have loaners. I am not a car snob, but the service at enterprise was very unpleasant and unnecessary. Also, the loaners are 2022 and earlier. Gone are the days of new cars.

Let me start off by saying that I simply went in yesterday to order a bolt and figured I’d make an appointment to have a rear toe link recall matter addressed. Johnny Howard in service is an absolute rockstar! He got me in first thing this morning and to say that he went above and beyond for me and my car is an understatement! Definitely made my experience with car dealer service memorable in a great way!

Thank you, Jim, for your tremendous support. You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His top priority is to ensure your safety on the road. I truly appreciate everything you did for me, Jim. Thank you!

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Good experience

My maintenance service at Rizza Chevrolet, Buick, GMC and Cadillac in Tinley Park, Illinois, today on my XT4 Cadillac was an awesome experience. Every time I receive service on my car there, all the workers go above and beyond what's actually expected of them. My service technician today, Becky, also went above and beyond today. I'm definitely going back for all my maintenance needs.

The perfect place to purchase a vehicle, family feeling at this dealership Tony Rizza is the man.

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Mark Hoover made the transaction simple, quick and without any hassle! Pleasure doing business with Rizza!

Thank you to Ryan from Sales, Jim, and Dan for making our experience smooth and easy. They helped my husband and I get into our dream car and at a great price. We'll definitely be back.

They met my expectations

Service is second to none

Staff is Always friendly, Always thorough with inspections

Everyone is always so nice and helpful

A very nice experience with no pressure or salesman breathing down my neck trying to sell me a car. I did find a very nice Chevrolet Equinox which I purchased with the help of a polite and very nice salesman named Larry Pap. I was greatful for his help in making my decision easy. A very good experience and I'm happy with my new vehicle. I would also like to Thank a young man named Cory who helped and showed me how to operate all the new features these newer vehicles have. Thank You Larry and Cory.

Service writers very kind and fair. Unacceptable length of time, however for service completion.

Customer service was great oil change was performed and satisfied with the work

Great customer service, fast & efficient

The Representative, Johnny, was Kind Professional and Attentive to my needs. It was a Joyful moment at GMC Car Service…. See you next time

Larry Papp helped us get the car we wanted and made the process easy as pie. A seamless experience and a nice set of wheels.

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Cory is an excellent sales associate.

Becky and everyone in service were very friendly and helpful. Dud a great job checking car for items needing maintenance

Very professional and repaired Quickly

We had to wait almost two weeks to get in but we waited as we needed trustworthy and experienced mechanics for a transmission problem. Glad we waited! Rizza employees kept us updated on our repair on a daily basis. I couldn’t ask for more.

Great service and very detailed oriented. They remind you of upcoming services and advise on any issues they see.

The service representive was very knowledgeable and friendly, all my service was complete in a timely manner.

Munir was our sales person he was Great with getting us what we wanted, car and price! Mat the finance guy was also Great. Thanks to all!

I just purchased a brand new 2025 Buick Envista. Great customer service and everyone was helpful

Fantastic !!! Loved the service department and all communication skills

Friendly service as always! Answered all of our questions.Thankyou!!

Great service as always!!

Fantastic service! Great communication with the staff, took care of everything including setting me up with a rental car from Enterprise rental. When I picked up my vehicle, they told me I could leave the rental car with them and they would return it. Great customer service!! ⭐️⭐️⭐️⭐️⭐️

Customer service was awesome per usual, always explained with diagrams so that i could better understand the work they did. I appreciate that the most

Great service Jim!

Super friendly car buying experience. Munir was thorough in answering all my questions and the whole thing seemed to fly by swiftly. Highly recommend!