Customer Testimonials
Great john Howard did.a great job like always.
Excellent place to do business with. Would recommend this dealership to others. Becky is a extremely kind hearted person. I am glad you all have her back.
Service was quick they washed my truck but neglected to fill all fluids as indicated on the list tasks they would perform . I had specifically asked about this and was assured it would be done. Perhaps the service person was unaware of all his duties
Everything and everyone was efficient and professional. The service was great from start to finish. The facility was clean and comfortable. The car was fixed properly and returned clean.
I had my Escalade with no A/C and I talked to Danielle and she was very helpful. I have 3 kids so she was very kind to get me in to service along with a courtesy vehicle
Was great that they picked up and dropped off the car to get a recall done. Becky informed me of the service which I was unaware of. The Porter who did the transports was extremely nice and polite.
Excellent service and compliments to John Howard and the staff in that department for the courteous, friendly and professional demeanor shown me on my recent visit. My sincere THANKS!
I am confident to bring my car to Rizza Cadillac for their good service and friendly atmosphere. Will probably continue to lease ot buy cars here
Everyone was very nice and helpful, especially the salesman. I was very happy when I left the dealership and would refer people to buy their next vehicle at Rizza.
I love the service and my service advisor was wonderful. Also the general manager resolved my problem instantly.
Good service friendly I like it the there Good quality Comfortable waiting room I really don’t have much to say anymore Thank you so much
Excellent sales manager. Jay is great!! And John is wonderful as well!! I was very happy with everything that took place. Thanks so much!! Really appreciate you guys.
Great service thanks - why do I need a minimum of 25 words ? That’s strange . Well here I go to add more words . Bye . Ok
Honestly, care for vehicle and employee friendliness
John and Jay are great at their job! They made buying a car an awesome experience. I will never go anywhere else to buy a car.
Great place great experience!
Thank you and I appreciate the service and the wait time was fast too I wasn't there no time waiting for my car to be repaired so yes I'm satisfied
At first I was sad about the situation but they got me right together and my warranty covered it so I'm gladly satisfied with the service thank you very much
I had a problem with the wheels on my Acadia and from start to finish, John Howard handled all aspects of taking care of the issue.
Daniel Oconnor was very helpful in getting my vehicle in and out of service
Always great service , my car was completed a couple of days sooner than promised. Danielle in service is excellent. Cadillac even covered part of the service cost .
Had my oil changed and tires rotated. Took about an hour. Received the car rinse. Was told I could have my cabin filter changed, but declined. Think I can do it myself.
Daniel was super professional and worked extremely hard to solve my problem. She worked the ordering of my part and got me the best deal.
They gave me a free loner while my car was being serviced, and had my car done as promised. I recommend Recommend Rizza for my service.
Great communication with problem of vehicle and took time to explain what needed to be fixed.They had loaner car clean and ready for us to drive great experience if you have problems!! Thank you jim
Great and fast service as always! Becky is amazing as usual!
Was told what my car needed. Wasn’t pressured into getting a service I didn’t plan for. Everyone was friendly & nice. Cars in the show room wan beautiful. Very clean establishment
Yes, they are courteous and prompt. The customer waiting area is convenient and comfortable.
Service Department is outstanding. From the moment you walk in, all is under control and moves along very efficiently. Very friendly, helpful and courteous staff.
I had a loose bolt in the rear headliner. John Howard my advisor keep me in the loop the whole time my car was in for service
Dan Choi, Jay Pakr, and Finance were all awesome and very helpful. They delivered on what they said and answered all my questions I had.
As always exceptional service. The way a premium car owner should be made to feel. Out of the 3 Cadillac dealers they are above the other 2 by a mile. That’s why I bought my las 2 Cadillacs from Rizza along with their excellent service
I was so surprised on how fast I was welcomed it was my first time dealing with the service department they were kind and concerned
I had a great experience with the service department. The staff was very friendly and welcoming from my first call all the way through completion of the work.
From the 1st step inside to the last step outside the fiancé office everyone was Great especially when it was a beautiful Saturday evening. Highly recommend Rizza
Did not care for the woman who sold me my car 3 years ago but really like all the people in the service department especially Danielle O’Connor so decided to get my next car here only because of Danielle.
Brandon is a well trained professional salesman .Because i had no ideal i was gonna drive out in a brand new yukon today. I just came for a oil change.Its something special about this dealership all the managers and salespeople are so nice..They really make me feel like im apart of the family..I will be speading the word if anyone needs a vehicle..come to RIZZA CADILLAC GMC.ask for Brandon he will get you rolling..AND MIKE IN FINANCE..WILL SEAL THE DEAL...KEEP UP THE GOOD WORK GUYS...MR.RIZZA SHOULD BE PROUD OF THIS ...
Great and very friendly staff😊
Very professional and did not take a long time. a a a a a a a a. A a a a a a a a
Service department with John Howard is Great!!
It was fast service. Sales person was immediately available to help me. Test drove the car I wanted to see in minutes. They took great care of me.
Every time I visit this location for an oil change I getting treated with respect. I am greeted at the door and all my needs are meet. I’m often updated with specific time frame for my vehicle.
It was a great experience very friendly people. Did a good job getting my vehicle fixed fast.
I found my buying experience at Rizza Cadillac one of the most pleasant and efficient times in my 50 years of buying cars. The sales and support staff were all knowledgeable and jocular. I would certainly return for another purchase and would recommend them highly.
Excellent responsive service department.
Danielle in your service department always provides excellent customer service which makes each experience pleasurable. When I drive in and she’s not there I want to reschedule my service appointment.
Lisett Perez was extremely professional and helpful. She was eager to answer any questions presented. Considering this was her first week on the job, she did a good job.
Complete accuracy to details. The service representative is fantastic ( Danielle).
Mr. Howard was very helpful. Explained the whole service process. I didn’t have to wait very long for my car, I believe 45 minutes tops!!
Very good experience. Marson was a very helpful and understanding salesman. No pressure, always respectfully answered all our questions.
Always a pleasure to have service at the dealership. Employees are always pleasant, facilities are always clean, and my vehicle is always returned timely. Thanks!
Thank you so much for everything you did,,it was a very professional and on time,,i am very glad that i become a cadillac owner.
Sales associate Lisett Perez did an excellent job of helping me find the perfect car! Thank you!
Rizza is my Go-To for all maintenance on my Vehicle. Always professional & timely,
A little disappointed that all of a sudden now that the car is mine & not leased. The mechanic after the oil change & tire rotation starts saying because the car is over 22,000 miles we could use some optional but pertinent additional supplies/repairs for the car costing almost $400 additional dollars. With my other Buick Enclave that I leased that vehicle went well over the 22,000 mile marker no such advise was given.
They did an excellent job on the work that had to be done on my car and I couldn't believe it didn't take all day. I've been to car shops and for a small problem it takes hours I did not have to wait hours for a small repair.
On time and to the point ! Repair was done with cleanliness in mind! I was a mechanic so I looked to see if everything was in order before I left.
Staff was very helpful! Thanks for taking the time to show me about rewards.
Good place to come Good services
John Howard has been wonderful. Very knowledgeable very great guy. Couldn't ask for anyone better!!! Very happy being able able to have a loaner car!!!
Customer relations are cery good . The staff is very friendly and focused on what is it that they are doing. It will ve a good idea to have coffee and water. Receptionists are very good and professional.
None
Larry was great showed us only the ones that met our requirement He did not try to push us towards one we did not want.. He was very patient explaining the options and led us through the process smoothly. He was thoughtful friendly and polite. I would buy another car from him. He even check our trade in to make sure we did not miss anything.Buying a new car can be stressful he made it smoother. Bill Davis
John was fantastic! Called me everyday to at least update me. Which I really appreciated.
Everything was great customer service wait to service excellence Thank it was wonderful Becky was real pleasant and helpful and I appreciate her Service thank you very much
Mark was amazing with helping me with my decision, he allowed me to make the best decision, without trying to force me into something I didn't want, he's awesome, his boss worked hard to get me a good interest rate, this is my second car from them, I really like this dealership
Danielle is the first that I see when I bring my card into the service Dept. She is always pleasant friendly and professional. The Cadillac staff take good care of me and my car. That’s why I have been a loyal customer for so many years
It was a PLEASURE to do business with Rizza. They treat their customers well. The Service Center was fast and I didn't mind the wait, because they made me feel comfortable. A give Danielle O'Connor 5 Stars!!
This is my 4th buick from this dealership. I will continue to buy my future cars at Rizza. Everytime has been quick, easy, no headaches and very efficient. John Howard is the best and has never led me in the wrong direction. He takes great car of my car and gives excellent service. He recommended Ryan for my new purchase and again did not let me down. Very easy process with Ryan. No headaches.
Rizza Cadillac’s service department gives you the most for your time and money. Danielle O’Connor & Becky D’Andrea are back at the service desk, so the attention you get is the best. Found a discount for my oil change, rotated, plus inflated all my tires, and washed my car, all as part of the service. Waited for my Cadillac, and before I knew it, the job was done. Best service department ever!😊
HAD PART READY AFTER AFTER DELAYS ON MY PART GAVE ME AN APPROX. TIME WHEN WORK WOULD BE DONE AND IT WAS DONE IN THAT TIME FRAME PER JOHN HOWARD MR HOWARD WAS INFORMATIVE ABOUT THE PART. ALSO RIZZA WASHED MY CAR FOR ME WHICH I THINK WAS NICE
I cant remember the name of the lady and gentleman I worked with, but they both were very friendly and accommodating. I had a great experience.
Great Customer service. They got me in and out in record time. I was very comfortable in the waiting area and I was able to charge my phone.
The service and associates are always super friendly and timely.
Danielle is the best. I always feel special when I come to have my vehicle serviced. Excellent service! Love coming to Rizza Cadillac. I used to go to Hawk, but I love Rizza.
The Service Department (especially Danielle O’Connor) goes above and beyond to meet all the needs of the customer. We have bought Cadillacs from other dealers and will continue to come back to RIZZA due to the Service Department. Knowledge is the key! 😊👍💯
First of all I ABSOLUTELY love my Cadillac! The ride feels like you are floating on a cloud. As for the service department, they are the best. I have worked with 3 service people and each person exemplified professionalism and expertise when it comes to understand my servicing needs as well as making sure i keep up to date with other routine service. I would definitely recommend Rizza Cadillac to family and friends.
I wouldn't trust the maintenance of our car to anyone else. My husband and I have brought both our Buicks into Rizza for routine maintenance for over ten years. John Howard is the best. Everyone from office personnel to service personnel are just wonderful.
The Rizza Cadillac family was very accommodating to my needs everyone was friendly and very welcoming I will surely come back again and buy another vehicle and I'll tell my friends about the great customer service the general manager and also Mercin. A special thanks to you both
Great customer service! Would recommend.
Great service , friendly people
Rizza associates are always friendly and professional. The location is clean and the waiting area is comfortable. I can be assured that my car is getting excellent service.
Service reps especially Rebecca DeAndre are very professional. Love the atmosphere. Always clean. Repair prices a bit costly. Understand it was Cadillac who wanted GMC/Buick separate. They charge the same repair prices so don’t understand that. However I still enjoy going there.
Great friendly place. Know how to talk to people. Showed upmost respect and get you want you want and go beyond expectations. Had a great experience and will take my car there to get serviced.
The service at Rizza was outstanding and the service associate, Danielle was highly professional. The facility is clean and accommodating and the staff was friendly.
Thank you Jay and Dan for all your help in helping my Husband and I make excellent choices with our new vehicles! With COVID, the car shortage and now the chip shortage, you were able to put us in the right vehicles that we wanted! Thank you for going that extra mile or and over till we decided. So happy with our new purchases! You did it again TR......🥇
The sales team were great. They answered my questions clearly.The service department is also on point. Becky D'Andrea is a good rep for Rizza.
Mark Hoover was probably the best car salesman you will get if fairness and being honest is what you're looking for! Quickest and easiest car buying experience i have ever had!
They always do a great job & are helpful & friendly. I also looked into leasing a car again. I took the Buick & the Cadillac out for a test drive. Liked the Cadillac more.
Went here for parts, I have a GMC 1500 crew cab with the 6.2, I keep warping rotors I buy from the big box stores, so this time I went factory, prices weren't much more, but the quality is like a 100 percent better, breaks work great, looking forward to seeing how long these last. It's also great to use the Vin for exact parts match.
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